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5
Free Needs Analysis Tools |
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Sales
diagnostic questionnaires, surveys, and checklists |
Sales
Diagnostic Questionnaire
|
The
Sales Diagnostic Questionnaire (SDQ) investigates 204 observable
competencies in 31 categories of the sales process. This is the only
comprehensive diagnostic sales competency model on the market today.
You can now take it on-line and see your results immediately. Companies
can set up teams and compare results. |
| Strategic
Sales Plan Checklist |
Ongoing
research with 120+ client companies across industries produces a diagnostic
sales process with 11 phases and 53 steps. Use this Strategic Sales
Plan to guide your sales (both large and small) to a successful conclusion.
Use it to conduct "Sales Autopsies." You'll very quickly learn
which steps were skipped or not completed to the level needed to prevent
the objection that stopped the sale. |
| Objections
List & Buyer Beliefs |
What objections stop
the sale? Before people buy (business-to-business) there are 10 beliefs
they must hold to some degree of strength. When a "Buyer Belief"
is missing or weak, objections occur that are directly related to
that belief. This diagnostic helps you identify the missing Buyer Belief
causing the objections you get. If you are going to do training, make
sure your trainer can point out where in the training you will learn
how to put that buyer belief in place in order to "prevent,"
"pre-empt," and "respond" to those objections.
If this can't be done, why do the training?
While there are a
lot of great selling knowledge, skills and strategies that will help enhance
professionalism, improve efficiencies, as well as, make selling a lot
of fun, objection free selling is the first priority.
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|
Customer
Service Needs Assessment Tools
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| Customer
Service Diagnostic Questionnaire |
The
Customer Service Diagnostic Questionnaire (CSDQ) reviews five mission
critical skill sets: Telephone Etiquette, Trust & Rapport Building,
Active Listening Skills, Problem Solving and Defusing Anger. Plus, the brief
"Stress Control" survey is included. Free report is immediately
available and graphically illustrates levels of knowledge and comfort
in performing the skills and strategies. |
| Personality
Styles Inventory |
People
have personality preferences that determine how they like to interact.
Interacting according to their preferences expedites building trust and
rapport. This survey looks at your preferences and what they mean. You
can ask the same questions about someone you know to find out how they like
to interact. Strengthen relationships quickly and easily. Works at
work and at home. A new evaluation based on the work of psychiatrist Carl
Jung and written by Dr. Bob DeGroot allows you to select both sides of continuum
to gain a greater understanding of your personal styles. |
