Sales Training
International Capabilities
Content
Matter Experts
Years of dedicating resources
and conducting ongoing research in narrowly focused areas produces an
extraordinary data base of knowledge, skills and strategies.
Sales Training
International is the content matter expert in the professions of Sales,
Sales Management and Customer Service.
Future visions of what selling
will be like in the years to come are continuously trended and course
work developed well before our competitors recognize a change has occurred.
If there is a training or consulting need in these areas, we can provide
a course, module or research resource to address it.
Sales
Competency Model
Our unique and comprehensive
Sales Diagnostic Questionnaire, researched for more than 15 years, was
formally introduced in a presentation at the American Society for Training
and Development's International Conference in 1994. Since then, it has
been validated against independent competency model studies completed
by Fortune 500 and other successful companies.
The SDQ enables our clients
to start with a valid competency model without spending a significant
amount of money. Off-the-shelf courses have been redesigned to follow
the clear patterns of skill development needs discovered from our data
base of SDQ results.
Instructional
Strategies Development
To ensure clear learning
objectives are met and results are measurable, all STI programs and
modules are the product of the Instructional Strategies Development
(ISD) Model.
- Assessment -
clearly defined needs analysis
- Design - defining the business, performance and learning objectives
- Development - writing the course content and structuring the learning
activities
- Implementation - beta test, pilot and roll-out
- Evaluation - determine the extent to which the objectives are achieved
at four levels:
Level 1. Participant
reaction and productivity projection
Level 2. Ability to demonstrate knowledge and skills in class
Level 3. Transfer of knowledge and skill back on the job
Level 4. Business objectives achieved, R.O.I. determined
Modular
Design
All training materials are
designed in modular format. This enables us to quickly develop a targeted
curriculum for customers. Other features include:
- Diagnostic process
and questionnaire to identify priority areas to strengthen that will
get the biggest return in the shortest time for the least investment
- Stand alone design
- Modules combined and modified to address specific group needs
- Individual skill sets from modules separated and combined as needed
Accelerative
Learning
Instructor Led courses are available
in the Accelerated Learning format. Our research shows a 47% decrease
in errors during practice sessions with this model. Our accelerated learning design includes:
- Overview - Transition
to topic and its purpose
- Introduction - Learner objectives
- Active presentation - Lecturette, movie, slide, etc.
- Primary activation - Work through example
- Secondary activation - Independent/group practice
- Passive presentation - Baroque music ... option
- Active concert - Voice surfing ... option
Web-Based Training
The Sales, Sales Management and Customer Service curriculums are now available online.
www.LearnSellingOnline.com
www.LearnSalesManagementOnline.com
www.LearnCustomerServiceOnline.com
Additionally, for the sales and customer service courses we provide coaching materials for the trainer and manager to use to ensure skill sets are properly implemented.
Courses can be customized to suit the customer's needs. New courses can be developed using customer materials in topics ranging from product knowledge to policy and procedure.
Private sites hosted by us are also available to put your customized courses or modified curriculums.
Client hosted courses are now becoming available in SCORM 1.2 or the latest 2004 editions. Currently the full customer service library is available. |