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LearnSellingOnline.com (LSO) - Ratio Management course: "This course provided some real data to use in measuring my future
performance in the area of getting appts and sales." LearnCustomerServiceOnline.com (LCSO) "I am new to management and this course was very helpful to me. I enjoyed learning different ways to communicate and listen to our customers and my co-workers. I have all the courses printed and I will be using each of these to help advance my management skills in the future." LearnCustomerServiceOnline.com (LCSO) - Private Site - Great courses, a gentle reminder of things we sometimes get too busy to think
about. LearnCustomerServiceOnline.com (LCSO) "In my line of work, the tools that I have learned in the coarse has truly
been a great tool to use. It has helped me to be more of a people person and
to learn why people are the way they are and how to deal with them in a
professional manner. I have been in the customer service field for more
than 6 years, and I have not learned as much as I have in these 9 courses.
And it only took me a week. It has taught me the proper way to make and
receive telephone calls and emails. Plus other things as in stress
management and problem solving. Thank you soooo much." LearnCustomerServiceOnline.com (LCSO) "I have seen a return on the investment already. I had one rep relate how she used the strategies in defusing anger to calm a customer down and move forward in problem solving. She was ecstatic! We are spending an hour each morning on training and developing our skills. I
hope to relate more victories in the future." (Web-based Customer Service Training & Instructor Led Training) "I appreciate the quick response. You guys are busy." "I like the conflict management course too, because I think that people in
general have not been taught how to handle conflict. Abusive speech and
violence have escalated over the years, because many think that the should
handle things the way they see people handle them in the movies or on TV. (Web-based Customer Service Training - Private site customer - electronics) "While at M/A-COM I utilized STI for a company-wide program for customer service, we trained over 800 employees with your program! The management team was very pleased with the results of that program and I enjoyed working with the STI staff as we developed the program." LearnCustomerServiceOnline.com (LCSO) "This course was very helpful in a lot of ways. It made me think more about
how I do thing and how I respond to things that put a positive swing on
every thing that I do." LearnSellingOnline.com (LSO) Learn Selling Online’s course, “Principled Negotiations” is outstanding. This course not only teaches all of the most important fundamental concepts of negotiations, but it also establishes the foundation for collaborative problem solving that is key to successful solution selling of premium products and services. LearnSellingOnline.com - Negotiating Value course: "The program comes complete with extensive case studies, role playing, tips and tidbits, and explanations. Combined with its real-life case study email form, this course will deliver immediate results by walking the student through a current real-life example of his own. Great stuff!" LearnCustomerServiceOnine.com (LCSO) Courses were right on target for my department. I have been able to relate
to each one and appreciate the useful tools and tips to apply. I certainly
would recommend these classes and look forward to more classes online. LearnCustomerServiceOnine.com (LCSO) "Being in Customer Service for over 20 years, I thought I knew it all, but surprise, surprise, even an old dog can learn something new. I was amazed at how much I knew and was doing correctly, throughout all the courses I took, but also how much I did not know and how much new information I have learned, which has opened my mind to a better understanding of myself and others I come in contact with. Thank you for a very fine approach to setting up your training modules, it was very user friendly, extremely informative, hands on, and mind opening." (Web-based Customer Service Training - Private site customer - trucking)First, this was a great course that was put together. I felt that this course would benefit entry-level customer service positions, along with any position that deals directly or indirectly with customers. Apart from the customer base applications, the interpersonal section of this course was very detailed and will assist everyone to identify their own strengths and weaknesses. Second to that, it also allows them to identify their peer's characteristics and how to acknowledge them and above all, work better with their peers. (Proactive Customer Service Level 1) It's been about two months since members of the PIBU Customer Support team and I attended your Proactive Customer Service Level 1 training. The course content came highly recommended by another manager, so we made arrangements to have five members from our office attend as well. The difference since taking your course has been dramatic. While I do have two co-located and excellent groups to work with, the training kicked their performance up several notches. The number of customer calls forwarded to me for resolution has dropped to nothing. I've also seen a marked difference in the attitude they take when answering phones. They are more confident they'll be able to handle the situation good or bad. I can't thank you enough for teaching us how to use the tools we need to be successful with helping our customers and always being ready for "SHOWTIME". (VSS) I have learned to better structure my sales call from the opening
to the close. (VSS) I've been through a lot of sales training in my career. This course
is the most powerful one that I've ever attended. Relevant - Applicable - I'll
sell more now. (VSS) This course has added tools to my arsenal that I feel will add a great
deal to my sales career. Being enjoyable didn't hurt either. (VSS) A very good teaching of sales structure to new sales people and a refreshing
review and redirection for the more experienced of us. (Principled Negotiations) Very enjoyable format. Made it easy to retain
info for future use. Now when it's time to negotiate, I look to negotiate what
makes up the price rather than the price itself. (Competitor Analysis) The Competitor Analysis workshop brought focus to
the hurdles which are presented daily. Capitalizing on our strengths to overcome
our competitors and taking steps to avoid initial rejection will prove to be
tremendous (VSS) The class was very beneficial. It related extremely well to my everyday
experiences allowing me to use it in my job. I enjoyed the laid back environment
and the role playing. Kim, my instructor, was familiar with my industry and
shared his ideas, experiences with me. Thanks for a great class. (VSS) This was exactly what I needed to prepare me for the businesses of
today. With all the changes in technology, business expectations and aggressive
competitors, I knew I needed to learn how to become a professional salesperson
all over again. Now, confident with the tools and strategies I have so easily
learned, I am able to rise up to the challenges that await me, prepared like
never before. (VSS) For me it was great experience and first sales training on higher
level. Especially the 2 form-sheets, competitor analysis and the prospect spreadsheet
for each major customer will help to organize better the preparation of each
customer-call and will grow as a "ground-database". (VSS) Great program. Could help any professional and excellent training
for someone new in the selling world. (VSS) Reduce selling to 10 general headings max, cover subsets but easier
to track and memorize "text" that way. Great presentation & patience
for responses. (VSS) 1. Get the audio portion on CD Rom 2. Makes more sense after going
thru a second time. (Negotiating Value) Course content and method of instruction was felt to
be of great value! Instructor made it possible and encouraged all participants
to take an active part in the class activities. Course should have taken at
least 2 days. (Strategic Sales Management) I would like to thank you very much for the
course to which I sent my delegate to attend last June. All the feedback he
brought with him was very positive and all hopes that he'll put what he learnt
in actions. (VSS) I consider the Value Selling Strategies as a "unique course."
It is interactive, dynamic, extraordinary methodology, accurate resources. It
becomes a challenge for everybody. (VSS) I think the class will prove valuable the more I practice implementing
the strategies in my communications with prospects. Bob was a delight and really
kept the class interesting. (VSS) Excellent program! I feel as if I have the tools to move forward with
a sales career. You gave a rationale to all of the small talk that successful
salespeople participate in and why it is important. (Negotiating Value) Interaction between attendees and presenter was good
as the use of real case history examples were used. Presenter had excellent
rapport and promoted discussion. Course was too brief but hit highlights of
principles and supporting references. Would recommend greater use of real life
and tough situation handling. Greater pre work would bring good returns using
real life mechanisms. (Negotiating Value) Very pleased so far and looking forward to more good
stuff in September! (Negotiating Value) Training was just as well prepared, personalized, and
on the mark as always. From Kim's sales process to Jim's presentation, all sent
according to our expectations. I continually reference and recommend STI and
will continue to do so. (ACE) The course is very beneficial for in person sales. David is an excellent
trainer. (ACE) David is an excellent and polite instructor. The only drawback is
that I believe the course would be better if done in 3 days. It is hard to retain
so much info when crammed into two days. (VSS) This was excellent training. The value far exceeded the price. (VSS) It was fantastic. The material is well written and easy to follow.
The instructor was fun and kept the class involved. The PROSPECT model was very
interesting and I learned some key points to remember. I received a wealth of
info & knowledge. Thx! (VSS) Extremely will impact on my sales skills, style and strategy. Very
well designed and definitely can point out important issues the successful salesman
will always need. (Negotiating Value) It is a great workshop. From "back to the basics"
disciplines we all forget to some very innovative approaches in negotiating
and selling. I found the 3 days very worthwhile! Thanks Jim! (Negotiating Value) Not being a "sales person" - it still provided
me with some very useful skills. We all "negotiate" every day and
can use these skills. Jim was an excellent presenter - kept me awake!! (VSS) The value selling strategies workshop was an excellent, well structured
training! Not only the contents will have it's effects on my selling efforts,
but also Jim Ray's enthusiastic approach was very much enjoyable. (Competitor Analysis) I'm impressed with the fact that your company does
the workshop to gain understanding of what we do. How can you train anyone if
you don't know what they do? Jim Ray did a great job of molding the info into
a clear cut, precise training session. (Principled Negotiations) After having attended many sales trainings and
seminars I have found Sales Training International to be the most beneficial
by far. I have received knowledge that makes me more productive. My numbers
have consistently increased by using the tools I received from STI. Jim Ray
is awesome!! (Customer Service Excellence) The workshop was very informative and the
instructors made it entertaining. I was able to communicate what I learned with
other members of my company. (Customer Service Excellence) STI's Principled Negotiations class has been
very helpful in my sales presentations and dealing with existing customers and
partners. I would highly recommend this course. (Competitor Analysis) Jim Ray was outstanding! Jim was as inspirational
as he was informed. The training provided excellent sales tips and ideas and
I would certainly attend another seminar facilitated by Sales Training International. (Competitor Analysis) What an excellent seminar. Not only was there a wealth
of very useful information, but Jim's quick thinking sense of humor also made
the learning fun. Overall, I rate this an A+ seminar. (Competitor Analysis) When I initially began my career in sales I attended
a seminar through ACA in which Bob DeGroot facilitated the meeting. I remember
bits and pieces of the instruction. Seven years later I again visited an ACA
seminar that had another STI facilitator…and I learned new and exciting ideas.
In essence, to be successful in sales, you need constant refreshing to keep
you on top. Jim Ray was excellent! (ACE) This program has been very instrumental in helping to refine my selling
skills. I went from being one of the lower sales producers on the Sales Team
to one of the top two. I have since been promoted to a managerial position in
Market Development. I totally support this program as well as my employer. All
of our Sales & Customer Service team members have participated with everyone
enjoying success. Thanks, Jim Ray and Sales Training International, for all
of your help! (Customer Service Excellence) I fully enjoyed this class! I am using these
customer service skills in my every day life! Jim does an exceptional job of
getting people to work together. He stays after class to answer all questions
and be helpful to the students. He is an asset to your organization! (ACE) Excellent overall. Good presentation skills, demonstrated a good background
knowledge of our industry and the structure was excellent. If David can't help
you to sell, then you're in the wrong game! (ACE) A complete and comprehensive course - simply the best training for
salesmen I have seen during my 14 years in sales management. Explained the methods
and included practical workshops on how to apply the techniques to our markets.
This will empower our sales force to realize their full earnings potential and
enable Globix to be the No. 1 business internet service provider in Europe. Hundreds more quotes
[Sales Training][Sales Management Training][Customer Service Training][Sales Productivity Tools] For additional
information call us (800) 551-SELL (7355) 1-800-551-SELL (7355) |
