TeleProspecting

"Creating Customer Loyalty"

We’re excited about launching this landmark course in creating customer loyalty. It incorporates many of the basic mission critical skills currently offered in www.LearnCustomerServiceOnline.com and adds some new skills that teach you how to create attitudes! Yes that’s right. With this course you will be able to create and reinforce attitudes.

Checklist In a tight economy, when customers are few and far between, keeping your customers off of the competitors' customer list is imperative for survival and critical to sustain growth.

The purpose of this course is to provide the participant with the knowledge, skills and strategies necessary to create loyal customers. It will incorporate skills and content from previous courses.*

After completing this course you will be able to:

Define the key characteristics of a "loyal customer"
Understand how doing the basics well forms the foundation for customer loyalty
Know how to recover from a service misstep
Create customer loyalty "attitudes"
Know how you personally can have a positive impact on customer loyalty
Set the stage to enable customer loyalty
Use a "Customer Interaction Analysis" to stay on track with your customers

* Prerequisite courses - to keep the size of this course reasonable, we rely on the content taught in the following list of courses. It will be used in the process to create customer loyalty:
Telephone Etiquette Trust and Rapport Building Active Listening	Problem Solving Defusing Anger Managing Customer Expectations

You can sign up for the course and buy online with a credit cart at www.LearnCustomerServiceOnline.com.

If you have a group or for invoicing, please call us today to make payment arrangements

Call us today (800) 551-7355.

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