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Selling Skills

  1. The 12 Models of Selling
  2. Persistence Pays Off
  3. 15 Clues Your Account is in Trouble
  4. Top Sales Producers are ALWAYS in Demand
  5. Sales Diagnostics: Why You Get the Objections You Get
  6. Sales Diagnostics: Why Sales Fail and How Wins are Won
  7. Competitor Analysis for Sales
  8. Unique Selling Points Win Sales, Win Negotiations, and Keep Customers
  9. Missing Buyer Beliefs Cause Objections
  10. Selling at C-Level
  11. Goal Setting - Reflect, Set, and Energize (also a customer service ebook and WBT course)
  12. FAB - The Persuasive Language of Selling
  13. Can you sell big-ticket complex items over the phone?
  14. Telephone Cold Calling: How to prevent common initial contact objections

Sales Management

  1. How do you know when to do work planning, training, or coaching?
  2. How to Use the Three-Step Quick Coaching Technique

Customer Service Skills

  1. Achieving Customer Service Excellence
  2. Defusing Anger

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