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Customer Service Skills Survey
Customer Service Diagnostic Questionnaire
Customer Service Skills Survey

Take this free Customer Service Skills Survey to help you identify if any of the 10 priority skills areas need training or review.

Select this link to learn more and to take the survey and view your results.

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Customer Service Diagnostic Questionnaire

This questionnaire explores the extent to which the person can perform the skills and strategies found in the Customer Service courses. These courses were identified through surveys and in the field needs analysis as priority skills areas for customer service representatives and others with customer interface responsibilities (help desk, technical support, engineering, etc.).

The first set of skills that were developed into training courses were selected based on a national survey of the top identified needs for customer service reps and confirmed by a survey conducted by the education committee of the International Customer Service Association, Houston Chapter.

The next set of skills were added as needs analysis indicated they could impact the customer experience or the direct performance capabilities of staff in a way the could be measured with both a positive and a negative result on ROI.

This 33 question diagnostic can be customized to your company's needs and loaded into a commercially available survey software such as TruScore or Survey Monkey.

Select this email contact link to contact Sales Training International to discuss how this survey will work for you.

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